Documents

Best Self Club Health Tourism Cookie Policy

As BSC Health Turizm Hizmetlerit Ticaret Limited Sirketi ("BSC"), we use cookies and some other similar technologies and products (collectively referred to as "Cookies") so that you can benefit from our website efficiently and improve your user experience.

This text contains explanations regarding the Cookies to be used if you visit the website www.bestselfclub.com (hereinafter referred to as the "Site"). If you do not prefer the use of Cookies, you can delete or block Cookies in your browser settings. However, we would like to remind you that this may affect your use of the Site.

Within the scope of Law No. 6698 on the Protection of Personal Data ("Law"), you can access the clarification text regarding your personal data that we process as BSC in the capacity of "Data Controller" via the Clarification Text tab on the Site.

What are Cookies and Other Similar Technologies?

A cookie is a small text file that is saved on your computer or mobile device through your browser when you visit a website. Cookies allow a website to work more efficiently, as well as to offer personalized pages to provide a faster visit experience that is more suitable for your personal needs. Cookies only contain information about your visit history on the internet and do not collect any information about the files stored on your computer or mobile device.

In addition, there are some of the following technologies ("Cookie-Like Technologies") that are used for similar purposes as Cookies.

Pixel tags (transparent graphical images placed on a website that indicate that a page has been viewed),

Mobile device identifiers (storing information about the use of a mobile device in 3rd party environments through IDFA, advertising ID, etc.),

Segmentation/Reporting Products (programs/products that work through some ready-made codes added to the codes of the website or mobile devices by various methods and report/interpret/store users' movements on the website or mobile device thanks to these codes)

The term "Cookie" used in this text shall also be used to include Cookie-Like Technologies.

Types of Cookies and Purposes of Use

Cookies in terms of their validity period:

• Temporary Cookies: Session Cookies are temporary cookies that are used during visitors' visits to the website and deleted after the browser is closed. The main purpose of using such cookies is to ensure that the website functions properly during your visit. For example; it is possible to fill out online forms consisting of more than one page thanks to these cookies.
• Persistent Cookies: Persistent cookies are types of cookies used to increase the functionality of the website and to provide a faster and better service. Such cookies are used to remember visitors' preferences and are stored on visitors' devices via browsers. Some types of persistent cookies can be used to provide special suggestions to visitors, taking into account issues such as the purpose of using the website. Thanks to persistent cookies, if the website is visited again with the same device, it is checked whether there is a cookie created by the website on the visitors' devices, and if there is, it is understood that the website has been visited before and the content to be transmitted to the visitors is determined accordingly. Cookie-like technologies are also included in this scope.

Cookies in terms of their source:

• First party cookies: Placed directly by the website on visitors' devices. First-party cookies are defined by the website you are visiting and can only be read by this website.
• Third-party cookies: Third-party cookies are identified by other organizations used for different services. For example, external data analytics services that we utilize and the suppliers that provide those services set cookies on our behalf to report on what is popular and what is not.

Cookies according to their intended use:

• Mandatory Cookies: Mandatory cookies are cookies that are necessary for you to browse our website and use its features, such as accessing secure areas of the site. These cookies are used for purposes such as security and verification, are not used for any marketing purposes and do not identify you. An example is remembering previous actions when returning to a page within the same session.
• Functionality cookies: Functionality cookies allow our website to remember choices you have made in the past (your username, the region you are in or the language you use) for a more personalized online experience. The information these cookies collect may include confidential data that can identify you, such as your username or profile picture. Disallowing the use of such cookies may result in a special feature not being available to you and prevents it from remembering your preferences.
• Performance cookies: These cookies help us understand how visitors interact with our website by collecting information such as how you use our website, which pages you visit and which links you click on. These cookies do not identify you. All data is received and aggregated anonymously.
• Marketing cookies: These cookies are used to deliver content that is relevant to you and your interests. They can also be used to serve targeted ads or to limit the number of times an ad is displayed to you. Many types of these cookies can collect identifying information by tracking consumers.

What happens if cookies are not accepted?

If you decide not to accept cookies, certain features of this website may not be displayed or may not function correctly. This limits what you can do on our website and may have an impact on the design and user experience.

Features likely to be affected include:

• Using the My Favorites (My Content) function
• Lack of personalized experience of the website
• Watching a video
• Liking or sharing this page on social networks
• Display of embedded content

How can you prevent the use of cookies?

Although the use of cookies enables the website or mobile device to provide better service, you can prevent the use of cookies if you wish. However, please note that in this case, the website or mobile application may not function fully and you may not be able to benefit from all its features. In order to prevent the use of cookies, you need to change the settings of your internet browser. These changes vary depending on the device and internet browser you use. Below is information on which steps should be followed to prevent the use of cookies through different internet browsers:

Internet Explorer

Open the desktop and tap or click the Internet Explorer icon on the taskbar.

Tap or click the Tools button and tap or click Internet Options.

Tap or click the Privacy tab, then move the slider under Settings up to block all cookies and tap or click OK.

Google Chrome

Open Chrome on your computer.

Click More Settings at the top right.

Click Advanced at the bottom.

Under "Privacy and security", click Content settings.

Click on Cookies.

Under "All cookies and site data", search for the name of the Website.

Click the Remove icon to the right of the site.

Mozilla Firefox

Click the Firefox Menu button and select Options.

Select the Privacy and Security panel and go to the History section.

Change the Firefox setting to Use custom settings for history.

Click on the "Show cookies" button. The Cookies window will appear.

In the Search: field, type the name of the site whose cookies you want to delete. Cookies that match your search will be displayed.

Select the cookie(s) you want to delete and click the Delete selected button.

Close the Cookies window by clicking the Close button. Then close the about: preferences page.

Safari

Choose Safari > Preferences.

Click Privacy.

Click Website Data.

Select one or more websites, and then click Delete or Delete All.

Microsoft Edge

From the top right corner of your Microsoft Edge browser, click on the section with the three dots and go to Settings.

In the new window that appears, select Select Items to Clean and then select the sections you want to clean from the window that appears.

There are many sections here. You can start the cleaning process by selecting the one you want.

Cookies Used and Purposes of Use

BSC Health Turizm Hizmetlerit Ticaret Limited Company DBA Best Self Club Tourism

Regarding the Processing of Customer Personal Data

Clarification Text

Dear Valued Customers

We would like to inform you aboutour practices regarding the processing of your personal data andyour personal data that we process as BSC Health Turizm Hizmetlerit Ticaret Limited Şirketi ("BSC") as the "Data Controller" within the scope ofthe Personal Data Protection Law No. 6698 ("Law").

In this text,

• In order to benefit from the services ("Services") offered by BSC to its customers, you must contact us throughour communication channels (call center, www.bestselfclub.com website ("Site") or 3rd party websites, sales office, social media, events, fairs), fill out forms, visit our sales offices,
• to purchase services from us by accepting the offer(s) we will propose to you,
• participate in after-sales activities (surveys, evaluations, interviews, etc.) and within the scope of our Company's internal and legal processes

There is a clarification text regarding your personal data to be processed.

Cookies etc. programs are used on the Site. You can access our cookie policy via the Cookie Policy tab on the Site.

1. Our Purposes of Processing Your Personal Data and What is Your Personal Data We Process?

Pre-service activities:

• Information collection:In order to benefit from the Services, various communication channels of our company (forms you fill out throughthe Site or contracted 3rd party websites.If you request information about the Services we offer by contacting us through various communication channels of our company(forms you will fill out through the Site or contracted 3rd party websites, interviews you will make in our sales office, calls you will make through the call center or calls we will make upon your request, sending us an e-mail or various other physical channels such as events / fairs) in order to benefit from the Services; Identity (name and surname), contact (phone number, e-mail, address), customer transaction (program information of interest, travel dates to be preferred, education status, budget information, your requests, interview notes we will make with you) in order to determine the most suitable Service you need and to receive offers from our business partners for this purpose, to carry out information and communication processes for you, to make an appointment in our sales office upon your request, to save our data we need in the system and to access these records in order to carry out sales activities when necessary, date of registration, date of visit, interview details, notes you will send to us) will be processed. In addition, in order for us to determine whether your age is suitable for the Service you want to receive, if required by the relevant Service, your identity (date of birth), customer transaction (your answers to the questions we will ask you about the relevant Service regarding eligibility for the Service, your skills, for example, your swimming ability if you want to work as a lifeguard, your proof of this) will be processed.

Service Processes:

• Contract processes: Incase you benefit from the Services, your identity (name, surname, Turkish ID number, signature), contact (phone number, e-mail, address), customer transaction information (contract information, service type and service fee, payment plan, contract date, guarantor information) will be processed for the purposes of preparing and signing the relevant service contract.
• Service processes: Following the establishment of the contract, making reservations and information transactions regarding the necessary diagnosis, treatment / accommodation / travel processes for the Service you have purchased, making the necessary registration procedures for the operation you will participate in within the scope of the relevant Service, making permission / visa / passport transactions, making payments on your behalf when necessary, although it varies according to the type of Service, Identity (name, surname, passport information (passport number) for the purposes of easy access by logging in through the user information we will provide you without the need to physically carry all the information and documents belonging to you that you will need during the Service you receive if you register through the Site and especially during the use of the Service abroad, date of issue and validity, date and place of birth), gender), contact (phone number, e-mail, address, postal code, city, optional customer contact number for video calls), finance (bank account information), customer transaction (contract sample, service fee, maturity information, travel/accommodation/transfer information to be made within the scope of the program, program dates, start and end dates of the work to be performed, Documents related to employment and sponsor, information and documents, name, surname, address, city, country, e-mail address, etc. regarding your age, health status, height, weight, gender, pre-existing operations, permanent diseases, genetic disorders, all pre-existing health disorders and habits, name, surname, address, city, country, e-mail address, etc., which you will provide during registration to the program you will enroll in and which will be used to diagnose you in the most appropriate way. Your health and personal data-records (photographs) will be processed.
• Biometric Photograph: If you also give your consent, your biometric photograph information will be processed in order to carry out your visa processes on your behalf, to transmit the necessary information to our business partners in order to carry out the necessary organization and permission processes regarding the program you will attend abroad, and if you register depending on your preference, you can easily access this information online if you need it through the Site.
• Criminal Record: In addition, if you give your consent, your criminal record will be processed in order to determine the suitability of the person for the program to be participated in, to meet the security criteria requested by the sponsor companies, and to share it with our program partners if required by the relevant program.
• Health certificates: In addition, if you give your consent, some of your health information (answers to the questions in the form requested by the relevant sponsor regarding the health status of the person) will be processed in order to determine the suitability of the person for the program to be participated in, if required by the relevant program to be participated in, in order to determine the suitability of the relevant program for the person.
• Accounting Processes: Identity (name, surname, TR ID number) for the purposes of carrying out collection and accounting works after the sale of services, recording these transactions in our systems, issuing invoices, making payments to you or the program and business partners when necessary, tracking payments, and determining overdue receivables, passport number, foreigner ID number, if foreigner), contact (address, telephone, e-mail address) and customer transaction information (service fee, payment plan, payment amount, payment type and description, down payment, down payment, down payment deposit, promissory note information, maturity information, debt/credit information, receipt information, bank information, tax office, invoice number) will be processed.
• Credit processes: If you request us to make a credit application on your behalf from contracted banks, your identity (name, surname, TR ID number), contact information (e-mail, phone number, address), financial (payment plan, credit details) and customer transaction information (salary information, occupation information) will be processed in order to carry out the relevant activities so that we can make this application and you can use credit.
• Emergency information: If you register through the Site and wish to share it, the name, phone number, e-mail address, city and address of emergency contacts will be processed in order to notify your relatives in case of emergency. You can change this information at any time by logging in with your user information on the Site. You are responsible for informing third parties about the personal data of third parties that you will share with us and, if necessary, obtaining their explicit consent.
• Visa (DS160) processes: If the program you will participate in requires a US visa, the identity (name, surname), contact (phone number, e-mail address, city, address) information of 2 people you will share with us and requested by the US legal authorities will be processed in order to make your visa application within the scope of the rules applied by the USA.

After Service Processes:

• Reporting/Analysis/Statistics Processes: Your identity information (name, surname) and customer transaction information (program type, current status/status information, foreign language proficiency, date of registration in the system) will be processed in order to carry out reporting activities regarding the services, to create statistical information regarding the sales made and to analyze them.
• Survey Processes: Your identity (name, surname), contact (phone, e-mail) and customer transaction information (your survey responses) will be processed if you wish to participate within the scope of activities to measure your customer satisfaction and improve our service quality.
• Public disclosures: In addition, if you give your explicit consent, your identity (name, surname), customer transaction (information about the country and city where the program for the Service you purchased is located, the institution where you received education within the scope of the Service, your education information, your comments and evaluations, the points you will give) and your visual and audio records (photographs, videos, interviews) will be processed in order to publicly publish your comments and evaluations regarding our Services on social media platforms, the Site and other 3rd party environments through our communication channels within the scope of our Company's advertising and marketing activities.

Customer Relations/Call Center Processes

Regardless of service sales activities, if you submit your requests or complaints through our customer communication channels (call center, Website, e-mail, visits to the sales office), making records related to this call in our systems, determining your existing records (if any), fulfilling your request and sharing the result with you and returning to you when necessary, ensuring customer satisfaction, Your identity (name, surname, customer ID number), contact (phone number, e-mail) and customer transaction information (call details, requests and complaints), as well as your voice recordings of your calls through the call center or company phones for the same purposes will be processed in order to ensure the quality standards of our company, to ensure the supervision of employees and business processes, and to exercise our rights arising from the legislation in possible legal disputes or legal processes.

Personalized Marketing Activities

Açık rıza vermeniz halinde, bizimle paylaşacağınız verilere göre oluşturulacak size özel imkan ve tekliflerden yararlanmanız, genel veya size özel kişiselleştirilmiş kampanyalar, avantajlar, promosyonlar, reklamların oluşturulması, kampanya, yarışma, çekiliş ve diğer etkinliklerin düzenlenmesi, segmentasyon, raporlama, profilleme, pazarlama ve analiz çalışmalarının yapılması, Site veya diğer 3. We process your marketing information (date of birth, gender, province, demographic information, education information, types of programs of interest, foreign language knowledge, cookie records, cookie and advertisement identifier/ID information and device ID, communication preferences, previously received Service information, survey answers, etc.) for the purpose of conducting Westline's advertisements and marketing/communication activities (personalized offers, advertisements, surveys, etc.) on the Site or other 3rd party environments .

Legal Processes and Internal Activities

In case of disputes arising, the use of all kinds of lawsuits, answers and objections against official institutions and organizations such as courts, enforcement offices, mediation, arbitration, arbitral tribunal, bankruptcy, concordat, execution of notice processes, execution of negotiation and agreement processes regarding disputes, to fulfill your request in case you make a request regarding your processed personal data, to fulfill our retention obligations arising from the legislation and within the scope of internal audit, internal control, testing, development and improvement studies, Turkish ID number, information contained in the ID, signature, customer ID number), contact (phone number, e-mail address, address), financial (bank account information, IBAN information, receivable-debt information, deposit information) customer transaction (tax office, service fee, dunning information, invoice information, bill-check information, contract information, approval/permission/lightening date, channel, method, scope), your transaction security information (IP address, log records regarding the uses on the Site, digital log records regarding the clarifications and approvals made within the scope of the Law) will be processed.

Regarding the personal data belonging to third parties (guarantor, third party making payment, emergency contacts, etc.) that you will share with us, you are responsible for informing these persons and obtaining their explicit consent if necessary.

1. To whom and for what purpose may we transfer your personal data?

Your personal data,

• Suppliers: Service providers (software/maintenance/development service providers, call center/IP phone service, switchboard service providers, travel/accommodation/transfer/permit/permit/permit/permission/etc. Service providers (software/maintenance/development service providers, call center/IP telephone service, switchboard service providers, travel/accommodation/transfer/permit/visa agencies, Providers of maintenance/support services for BSC's systems, e-invoice and e-archive invoice service providers, cargo and courier companies, banks and payment institutions, legal and financial/accounting consultancy services, archiving services, agencies that provide website and media planning support),
• Public Institutions and Organizations: The information requested from us in order to fulfill our obligations to provide information, documents and other relevant obligations to authorized public institutions and organizations and judicial authorities and to exercise our legal rights such as the right to sue and reply to these institutions, organizations and authorities,
• Transfer abroad: In case you give your explicit consent, in order to provide our Services, to receive the most suitable offers from our business partners abroad according to your requests and needs, to make the necessary registration procedures for the program you will participate in within the scope of the relevant Service if you purchase the Services, to make permission / visa / passport procedures, to organize travel / accommodation / transfer organization, to make payments on your behalf when necessary, although it varies according to the type of Service, to receive product and service support in information technologies, marketing / advertising / analysis activities, logistics services or consultancy requiring expertise, etc. For the purposes of obtaining product and service support on issues such as your personal data in the categories of identity, communication, customer transaction, professional experience, personal, financial, health, criminal conviction, biometric data to our business partners abroad (contracted program partner schools abroad, language courses, employment agencies, agencies, businesses, sponsoring institutions) and service providers abroad (database and server service providers, e-mail and public domain server service cargo and courier companies, travel/visa/accommodation agencies, banks and electronic payment institutions, legal and financial consultancy service providers, marketing/advertising/analysis service providers),
• Public shares: In addition, if you give your explicit consent, your personal data that you will share with us for the purpose of publicly publishing your comments and evaluations regarding our Services within the scope of our Company's advertising and marketing activities on social media platforms, the Site and other 3rd party environments through our communication channels will be publicly disclosed to the public by transferring your personal data to social media platforms whose servers are located abroad.

We share your personal data.

1. What is the method and legal reason for collecting your personal data?

Your personal data; recording of the information you share via phone, e-mail within the scope of pre-sales activities or the information received through the forms you fill out on the Site, contracted websites or social media platforms, recording of the information regarding payment and credit through banks, recording of the calls during the phone calls made in the call center / customer relations processes, By automatic methods such as recording the information you provide during mutual communication through the places where you make your personal data public (social media, business cards, website) and other communication channels (Website, complaint portals, social media accounts), by the sharing of our suppliers/business partners or customers, through surveys, through digital sharing by official institutions and organizations (UYAP, case file, dunning, notification, etc.), by video recording of security cameras if you visit the BSC center, by recording the records in digital media regarding the disclosure obligation and explicit consent to our systems, or physically in our sales offices/events.By automated methods such as video recording by security cameras in case you visit BSC headquarters, recording of records in digital media regarding the disclosure obligation and explicit consent to our systems, or physically recording the forms you fill out in our sales offices/events/fairs and through our business partners, signing contracts, promissory notes and other documents, providing information face-to-face in our sales offices, through surveys physically applied, physical sharing by official institutions and organizations (case file, cease and desist letter, notification, etc.), physical sharing by our suppliers/business partners or customers.), written sharing of our suppliers/business partners or customers, sharing documents with us by cargo, obtaining records in writing regarding the obligation of disclosure and explicit consent will be collected by non-automatic methods.

Your personal data

• Regarding pre-service activities, Service processes, "provided that it is directly related to the establishment or performance of a contract, it is necessary to process personal data belonging to the parties to the contract", "provided that it does not harm the fundamental rights and freedoms of the person concerned, it is mandatory to process data for the legitimate interests of the data controller" legal reason,
• Within the scope of contractual processes, the legal reason that "it is necessary to process personal data of the parties to a contract, provided that it is directly related to the establishment or performance of a contract",
• Regarding Accounting processes, it will be processed based on the legal grounds that "it is mandatory for the data controller to fulfill its legal obligation", "data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject", "it is clearly stipulated in the law" and "data processing is mandatory for the establishment, use or protection of a right".
• The legal ground that "data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject regarding credit processes, Emergency Information processes, Visa (DS 160) processes, Reporting/Analysis/Statistics processes, Survey processes",
• Regarding customer relations/call center processes, "data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject" and "data processing is mandatory for the establishment, exercise or protection of a right",
• Regarding legal processes and in-house activities, it will be processed based on the legal reasons that "it is mandatory for the data controller to fulfill its legal obligation", "data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject", "it is expressly stipulated in the law" and "data processing is mandatory for the establishment, exercise or protection of a right".

In addition, your personal data within the scope of biometric photographs, criminal record, health documents, public shares will be processed based on this explicit consent if you give "explicit consent" separately. You can withdraw your explicit consent at any time and without any justification and terminate personal data processing activities based on explicit consent.

1. What are your rights?

Regarding your personal data processed by us, you can always apply to us regarding your rights under Article 11 of the Law. You can submit your applications to BSC Health Turizm Hizmetlerit Ticaret Limited Şirketi as the Data Controller by making a written application to the address below or by sending an e-mail from your e-mail address registered in our system. (We would like to remind you that the relevant request must comply with the conditions in the Communiqué on the Procedures and Principles of Application to the Data Controller).

Address: Kuştepe Mah. Leylak 1 Sk. Nursanlar Business Center No:1 Interior Door No: 22 Şişli/ Istanbul

E-mail: info@bestselfclub.com